TTJL Privacy Policy: App Guide
This page explains how information provided while accessing the platform may be collected, used, stored, and protected. It covers account privacy and data protection for Philippine users accessing games and account services through the Web, iOS, or Android. Only adults aged 21 and above may use gaming services.
By using the platform, you acknowledge this privacy policy. For questions about your information or account privacy, return to [email protected]TTJL and select Customer Service.
Your Privacy Protecting Your Personal Information Our Commitment to You
TTJL values the trust of Philippine users. We handle account and platform information carefully, apply reasonable safeguards, and explain privacy practices based on the current policy and applicable requirements.
Encrypted Data Transmission
Sensitive data transmitted through the platform is protected using SSL 128-bit encryption. This security measure helps safeguard account details, transaction records, and personal information while they are being sent.
Responsible Data Handling
Personal information is handled only for relevant platform, account, payment, security, support, and compliance purposes. Any authorised processing or disclosure remains subject to the current privacy terms and applicable requirements.
Security Safeguards
Reasonable technical and operational controls are used to protect stored account and transaction information against unauthorised access, exposure, alteration, or loss. No online system is completely risk-free, so users should also secure their passwords and devices.
Identity Verification Information
If identity documents are requested for account verification, the purpose and handling process should be explained through the current account instructions or privacy notice. Submit documents only through an official platform channel and never share them with unverified contacts.
Protection Against Online Threats
Security controls help identify and address suspicious account or platform activity. Users should create a unique password, keep login details private, avoid unknown links, and contact customer service through the official platform if unusual activity appears.
Your Privacy Choices
You may request access to or correction of your account information through the available account-help channel. Deletion requests may also be submitted, although record retention can depend on security, transaction, legal, or operational requirements.
01 Information We May Collect
TTJL collects only the information reasonably needed to operate the platform, support your account, process relevant requests, and provide a smoother experience. We do not ask for unnecessary personal details. For more information, return to the [TTJL](/) homepage or review the current privacy notices shown on the platform.
Information requested during registration:
- The account and identity details displayed in the registration form, including any required name or age information where applicable.
- Your mobile number, when it is required for account security, verification, or payment-related account support.
- Your email address, if you choose to provide one or if the registration form requests it.
- Your password is stored using appropriate security protections. Do not share your password with anyone, including people claiming to provide account support.
- Your location or address details may be requested only when needed for account checks, compliance, or service availability. The exact information required may vary by current platform rules.
Information that may be requested for identity or account verification:
- Official identity information or documents may be requested when required for verification, security, or applicable compliance checks.
- Additional information of identity or age may be requested where applicable. Any document request will depend on the current verification process and applicable requirements.
- A selfie or liveness check may be requested when needed to confirm that the account is being used by the verified account holder.
Information collected automatically when you use the platform:
- Your IP address and certain device details may be recorded for security, fraud prevention, troubleshooting, and service administration.
- Technical details such as your browser type, operating system, device settings, and similar connection information may be collected automatically.
- We may record general usage information, including time spent on the platform and the pages or sections you view, to help maintain and improve the user experience.
- Transaction records and game-activity logs may be retained for account management, security checks, customer support, dispute handling, and responsible platform administration.
- Cookies, session information, and similar technical data may be used to keep you signed in, remember essential settings, protect your account, and support website functions.
TTJL does not request your bank card PIN, online banking password, or other confidential payment credentials. Payment information is handled through the relevant payment process, and you should provide sensitive details only through the official secure payment interface.
02 How we use information
TTJL uses collected information for stated purposes such as account administration, security, verification, support, payments, platform maintenance, and service improvement. We do not use personal information for unrelated purposes without an appropriate basis or notice. Access to gaming services is for adults aged 21 and above. Please play responsibly, set a personal budget, and take a break if gaming stops being enjoyable or begins affecting your finances or daily life.
| Information category | How the information is used |
|---|---|
| Personal identity details | Creating an account, completing KYC checks, and confirming a player’s identity |
| Mobile number | OTP verification, transaction alerts, and customer support communication |
| Transaction data | Processing payments, tracking account balances, and preventing suspicious activity |
| Gaming activity | Supporting fair play and responsible gaming monitoring |
| Device and IP information | Security checks and identifying possible multiple-account activity |
| Cookie data | Managing sessions and improving the overall user experience |
[TTJL](https://ttjlapp.asia) may review gaming activity to improve the platform and support responsible play. Where activity raises concerns about excessive or harmful play, the support team may provide appropriate guidance and assistance.
Marketing communications: TTJL may send promotional messages to your registered mobile number. You can opt out at any time by contacting the support team, and your request will be handled as soon as possible.
04 How We Protect Information
We apply layered technical and organisational safeguards to protect account privacy and personal data. Security controls are reviewed as platform risks and operational needs change.
- Encrypted Connections: Communications between supported browsers and platform servers are protected using encrypted connections.
- Stored Data Protection: Sensitive information is protected through appropriate safeguards while stored, with access restricted according to operational need.
- Account Verification Controls: Account verification measures may be used when required to confirm identity, protect access, or secure sensitive account actions.
- Network and Attack Protection: Network and server safeguards are maintained to reduce exposure to unauthorised access and cyberattacks.
- Ongoing Security Reviews: Security systems and procedures are reviewed periodically to identify weaknesses and support appropriate improvements.
- Employee Training Every member of our team receives training in data protection.
- Incident Response Plan We maintain a prepared response plan to act quickly if a security breach occurs.
Your Responsibility We take strong security measures on our side, but you are responsible for creating a strong password and keeping it private.
05 Cookie Policy
The [TTJL](https://ttjlapp.asia/) website and app use cookies to keep the service running properly and improve your experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies These cookies maintain your login session and support platform security. Without them, some parts of the platform may not work.
- Performance Cookies These cookies help us understand which pages are used most often so we can improve the platform.
- Functionality Cookies These cookies remember your preferred language and selected settings.
- Security Cookies These cookies help identify fraudulent activity and automated bots.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working properly. We do not use third-party advertising tracking cookies.
06 Your Privacy Rights
As a TTJL user, you have important rights over your personal information. We respect these rights and aim to respond to requests as promptly as possible.
- Right to Access Information You have the right to know what personal information we hold about your account.
- Right to Correct Information You may ask us to correct information that is inaccurate or outdated.
- Right to Delete Information After closing your account, you may request the deletion of your personal information, except where we must retain it to meet legal obligations.
- Right to Restrict Use of Information You may ask us to stop using your information for a specific purpose.
- Right to Opt Out of Marketing You may request to stop receiving promotional messages at any time.
- Right to Make a Complaint If you believe this privacy policy has been breached, you have the right to raise a concern with our support team.
To exercise any of these rights [email protected]please email the TTJL support team or contact us through live chat. We generally process requests within 72 hours.
Some information must be retained for a specific period to meet legal requirements. For example, transaction records may need to be kept for five years under financial regulations.
07 How Long Information Is Retained
TTJL keeps your information only for as long as it is needed. Once the purpose has been fulfilled, or when you make a valid deletion request, the information is securely deleted unless retention is required by law.
| Information category | Retention Period | Purpose |
|---|---|---|
| Account Information | While your account remains active | Service Operations |
| Transaction records | 5 years | Financial compliance |
| KYC documents | 30 days after verification is completed | Verification confirmation |
| Gaming activity logs | 2 years | Dispute handling |
| Support conversations | 1 year | Service improvement |
| Cookie data | Until the session ends or for 30 days | Session management |
When the applicable retention period ends, information is securely deleted or anonymised. TTJL does not keep personal data longer than reasonably necessary.
08 Protection of Minors
TTJL services are strictly for individuals aged 21 and above. We do not knowingly collect information from anyone below the permitted age or allow underage users to access the platform.
- Age confirmation is required during account registration.
- Age is checked as part of the KYC process.
- An account may be suspended immediately if an age-related concern is identified.
- If we identify personal information linked to anyone under 21, we will delete it promptly.
If you believe that a person under 21 is using TTJL, please contact us [email protected]through the available support channel. We will review the report and take appropriate action promptly.
Guidance for Parents and Guardians Use parental control software to help prevent your children from accessing this platform. We support responsible gaming and restrict participation to adults aged 21 and above.
09 Changes to This Privacy Policy
We may revise this privacy policy when necessary. If a significant change affects account privacy or data protection, we will notify users through the following methods:
- A clear notice will be posted on the platform.
- An SMS may be sent to the mobile number registered with your account.
- Notice will be provided at least seven days before the changes take effect.
If you continue using the platform after a revision becomes effective, this will be treated as acceptance of the updated privacy policy. The date of each update will appear at the top of this page.
This privacy policy was last updated January 2025 in
10 Contact Us
For questions, complaints, or requests concerning this privacy policy, account privacy, or data protection, please contact us through the available support options. Our team will review your concern and respond as soon as reasonably possible.
